Helping make downtown Nacogdoches a “Texas Friendly” downtown will be the goal of an upcoming workshop hosted by the City of Nacogdoches Main Street Program.
Sarah O’Brien, Main Street manager for the City of Nacogdoches, will lead the workshop. Participants will learn about Nacogdoches’ opportunities for tourism development, as well as the basics of customer service.
The workshop will be held on Wednesday, August 31st , from 9 a.m. to 10 p.m. p.m. at the Nacogdoches Convention & Visitors Bureau, 200 E. Main Street. The workshops are open to anyone interested in sharpening his or her customer service skills.
“In today’s hurry-up society, we sometimes forget how to slow down and treat the customer or visitor with respect and friendliness,” said O’Brien. “It is so imperative for front line customer services workers to treat our visitors with a ‘Texas Friendly’ attitude, often those casual experiences are the impressions that visitors take home with them.”
The program uses curriculum developed by the Texas Agricultural Extension Service. The Texas Friendly program encourages business owners as well as employees to promote hospitality habits when dealing with local customers and visitors.
“We want to be able to continue to be known as Texas’ Friendliest Town,” said O’Brien. “This class is just part of the way we can accomplish that goal. We are confident these workshops will benefit not only the individual attendees but also Nacogdoches residents and the 10,000 plus visitors we welcome downtown to the oldest town in Texas each and every year,” O’Brien said.
Class size is limited, and advanced registration is required. To register for the Texas Friendly Hospitality Workshop, call the Main Street Office at 936-559-2573. The cost is free for all downtown business and City of Nacogdoches employees and $15 for any other interested participants. Participants will be given a certificate of completion.
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